Lodging Policies

Arrival & Departure
Check-In: after 4:00pm CST
Check-Out: before 10:00am CST
(NOTE: There will be a penalty fee charged for late departures)
Checking in: We will make every effort to have your accommodation ready between 4:00-6:00pm but check-in delays may occur during peak rental times. We appreciate your patience and ask that you have alternate plans should delays take place. If you will be arriving after 6:00pm you must notify the office at least 24 hours in advance to make arrangements for a late check-in. No refunds will be given for late arrivals or early departures.
Check-out Policy: The property must be vacated no later than 10:00am. Failure to vacate the property and return all keys, amenity passes and garage door openers to the Rosemary Beach Cottage Rental Company office by 10:00am will result in an automatic penalty fee being charged to the credit card on file that is equal to one night’s rental rate.  In addition, any keys, amenity passes or garage door openers not returned to the Rosemary Beach Cottage Rental Company office upon check-out will result in a charge of $50 per item to Guest’s account.

The Rosemary Beach Cottage Rental Company office is located at 78B North Barrett Square in the Town Center of Rosemary Beach®. We are open 8am to 6pm, Monday thru Saturday and 9am to 5pm on Sundays.

Online Reservations

Reservations made through our website are subject to review. If your reservation is made outside of the required booking guidelines (i.e. arrival day and length of stay), a vacation specialist will contact you to discuss options to correct your reservation.

Rates
All rates, fees and policies are subject to change without notice. Rates are subject to 12.57% tax (7.57% state tax, 4.0% local tax and a 1% Rosemary Beach® Town Center tax) and a $79 reservation fee.

Advance Deposits & Payments
Rosemary Beach Cottage Rental Company requires a 50% deposit when making the reservation. We will process this deposit by use of Visa, MasterCard, American Express or Discover. The remaining balance (50%) will be due upon arrival and may be paid by Visa, MasterCard, American Express, Discover, Travelers Checks, Money Order, or Cash. Personal checks will not be accepted. If you will be a late arrival, your balance will be charged to the credit card on file.

Cancellations & Changes
Should the need to cancel arise outside of 30 days prior to your arrival, you will forfeit 10% of your deposit plus the $79 reservation fee. If a cancellation occurs within 30 days of your arrival date, the entire deposit will be non-refundable and non-transferable. If you shorten the length of your stay within 30 days of your arrival date, you will be charged 50% of the rate of the cancelled nights. For reservations made within 30 days of your arrival date, cancellations must be made no later than 24 hours after making the reservation, otherwise the 50% deposit will be forfeited.

Any change in accommodation, length or date of stay will be subject to the cancellation policy above. No refunds will be given for late arrivals or early departures.

Construction
As you look forward to your vacation with us at Rosemary Beach®, we would like to remind you of possible construction activity taking place in our growing community this year. A construction schedule has been established for all builders in Rosemary Beach®. Barring any extreme exceptions, construction is scheduled for 7am to 6pm, Monday through Friday, and 8:30am to 5:30pm on Saturday. There will be no construction on Sunday or holidays.

We will make every effort to express the amount of construction activity you could expect during your stay with us. However, we do not know exactly when new construction will start or how long to expect construction on any one house to last.

Construction activity is considered when setting our published rates. There will be no refunds or discounts given due to the status of construction on property. Any guest who chooses to change cottages due to construction will forfeit their advance deposit. Please feel free to call with any questions concerning the presence of construction around your accommodation.

Unavailability of Accommodation
In the event your accommodation becomes unavailable (i.e., damages, sale of cottage, removal from rental program, or other reasons beyond our control) we will substitute a comparable property. If a comparable property is not available, you will have the option of selecting from other available accommodations at the published rate or receiving a full refund of monies paid. We will make every attempt to notify you if this situation arises and apologize for any inconvenience.

Condition of Cottage
All of the rentals at Rosemary Beach® are privately owned and reflect the personality and unique tastes of their owners. While we try to describe each cottage accurately, the owners reserve the right to change furnishings at any time. We also work very hard to maintain working order of all equipment in your accommodation. While we apologize for any inconvenience a mechanical failure or utility outage may cause, we will not be able to offer discounts or refunds.

Television/Internet/Telephones
Your accommodation may or may not be equipped with telephone and internet services. Outgoing long-distance telephone calls may be blocked, but may be made by utilizing a calling card or by calling collect. Please note that Rosemary Beach Cottage Rental Company is not responsible for and cannot guarantee the quality of internet, telephone or television service in any of the accommodations. Service may be limited or disrupted due to conditions beyond our control and some devices may not work properly while using the internet. Should you experience a problem, please contact the front desk and we will contact the service provider for repairs.  Rosemary Beach Cottage Rental Company makes every effort to keep each accommodation and its equipment in good working order and to make repairs as soon as possible when notified of a problem; however, no refunds or rate adjustment whatsoever will be made for technical failures or service interruption of telephone, internet or television services that occur during your stay. Guests are always welcome to use our business center computer with internet access located at the front desk during normal business hours as needed.

Parking

Parking is limited within the Rosemary Beach® community. Every accommodation is limited to one vehicle unless otherwise stated in the website property description. Garage access or on-site parking pads are not guaranteed. Please contact our office for information about additional parking options within the community. We will issue and enforce parking pass usage during your stay. Golf carts, all-terrain vehicles (ATVs), go-carts, Low Speed Vehicles (LSVs), motor-scooters or similar motorized off-street vehicles, and any other similar motorized vehicles are not permitted in the Rosemary Beach® community; however, motorized wheelchairs and similar devices are permitted.

The following parking rules shall be followed by Guest and third parties invited onto the property by Guest, as said rules are designated by the Board of Directors of the Rosemary Beach Property Owner’s Association, as found in Exhibit E to the Declaration of Covenants, Conditions, Restrictions and Easements for Rosemary Beach (the “Declaration”), as it may be amended from time to time by the Rosemary Beach Property Owner’s Association Board of Directors:

Inoperative vehicles, travel trailers, recreational vehicles, buses, trucks with more than six (6) wheels, boats, and trailers shall not be stored overnight within the Common Areas or upon any Lot unless kept in a closed garage so as not to be observable from other Lots or the Common Areas. (1/1996).

Automobiles may be parked only in the driveway or garage of any Lot or in other areas specifically designated for parking within Rosemary Beach. Vehicles parked in a lane directly opposite a garage or other parking location must be completely off the lane pavement. Vehicles parked in a lane in other locations must be at least 50% off the lane pavement. No parked vehicle may be on any landscaped area. (1/1996, Updated 4/2011).

Violation of the aforementioned rules could result in a fine or towing at the owner’s expense.  Please take note of these rules and utilize available parking accordingly.  Rosemary Beach Cottage Rental Company will not be liable for any fine or towing expense incurred by Guest or third parties invited onto the property by Guest, nor will any discounts or refunds of any nature be available to Guest for any parking issues experienced by Guest or members of Guest’s party.

Housekeeping
Our housekeeping staff works diligently to prepare each home in preparation for your arrival. Daily housekeeping is not included in your rental rate but can be arranged for a nominal fee. For stays five nights or longer, you will receive a mid-week clean. Fees for departure cleaning and for mid-week cleaning, when applicable, are included in your published rental rate. Bed linens, bath and pool towels are provided but we do request that you bring beach towels. Damage charges will be applied to the credit card on file in the event that excessive cleaning is needed following Guest departure.

Damage to Property
Rental guests agree to be responsible for all incidentals incurred during the stay in the property. Specifically, rental guests are responsible for the property and its contents during occupancy. Rental guests agree to lock windows and doors securely when not in the premises and that rearranging furniture or removing items from the property is prohibited. Upon check-out, the property will be inspected for damage, missing items, and abnormally or excessively dirty condition. Guest agrees to pay an additional, commercially reasonable cleaning fee starting at $250, should the property be left in a dirty condition. Guest further agrees to be responsible for and to provide payment for any damage or loss of property that may occur during their stay, and that any additional damage, loss, incidentals, or cleaning fees may be applied to the credit card on file if no other arrangements have been made following Guest departure.

Pets
Pets are prohibited in homes that are not designated as “pet friendly.”  There are a limited number of accommodations that allow well-mannered, house trained, family-friendly and healthy dogs only. A non-refundable pet deposit is required based on your pet’s weight. If you have reserved a pet friendly home, please notify our office when booking your reservation to inform us that you are bringing a pet. Upon check-in, you will receive a pet deposit contract along with your rental agreement. If there is evidence of a pet in a non-designated accommodation, you will be charged a minimum of $500 for additional housekeeping and/or damages and you will be required to remove the pet from the premises. Please contact our office for any questions regarding our pet policies.

Smoking
Smoking is prohibited in all accommodations. All evidence of outdoor smoking (cigarette butts, ash, cigars, and trash) must be removed from porches, balconies, courtyards and landscaping. Failure to follow our smoking policy will result in a $500 minimum charge for additional housekeeping and/or damages.

Maximum Occupancy
The maximum occupancy is stated in all property descriptions. Any child above the age of 2 is considered an occupant and must be included in the occupancy total. Rollaway beds, inflatable mattresses and sleeping bags are prohibited. If you are found to exceed the maximum occupancy of your accommodation, an additional rental property will be required and charged. Additionally, parties or gatherings at the property that result in the maximum occupancy of the accommodation being exceeded are not permitted.

Book with Confidence – Hurricane Evacuation
Simply book your vacation and if there is a named storm with a projected path to the Florida Panhandle and a mandatory evacuation is issued during the dates of your stay, you can cancel and receive a full refund of your deposit or you can choose to relocate your vacation to a future date. It’s just that simple.

Refunds are not given due to inclement weather. Refunds are only available where, during your reservation dates, there is a named hurricane or tropical storm with a projected path to the Florida Panhandle and a mandatory evacuation is issued by the National Weather Service. In the event of a mandatory evacuation, only the unused portion of your stay will be refunded. No refunds will be issued for voluntary evacuations.

Lost & Found
We are not responsible for items left behind but will make every attempt to return them if notified within 7 days of your departure. Postage will be charged to your credit card on file along with a $10 handling fee.

Indemnification
Guest agrees to indemnify and hold Homeowner and Rosemary Beach Cottage Rental Company harmless from any liability for personal injury or property damage sustained by Guest or parties invited onto the property by Guest.

Disclaimers

Rosemary Beach Cottage Rental Company is the rental agent for each individually owned property. We are not responsible for theft, acts of destruction, or gross negligence. Additionally, the rental reservation must be held in the name of, and check-in completed by, an individual who is at least 25 years of age; Rosemary Beach Cottage Rental Company reserves the right to refuse rental to anyone who fails to comply with this reservation policy. Please contact our office to discuss this policy in further detail.

ROSEMARY BEACH® is a registered trademark owned by Rosemary Beach Holdings, LLC and is used with permission pursuant to a license from Rosemary Beach Holdings, LLC.