The doors on your property possibly have hurricane locks that will need to be disengaged every time it is locked or unlocked. To lock/unlock from the outside, lift the handle straight up, turn the key, and then release the handle. To lock/unlock from the inside, lift the handle straight up, turn the thumb knob, and then release the handle.
GUEST RESOURCES
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Hurricane Lock Guide
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Wi-Fi Troubleshooting
Quick Guide: Resetting a Wi-Fi Router
- 1: Unplug the router's power cord.
- 2: Wait 30 seconds.
- 3: Plug the power cord back in.
- 4: Allow 2-5 minutes for the router to fully reboot.
- 5: Check if the Wi-Fi connection has been restored.
Before Requesting Support
- : Verify all cables are securely connected.
- : Confirm the router's Power and Internet lights are illuminated.
- : Try connecting another device to determine if the issue is with one device or the entire network.
- : If the issue persists after completing these steps, contact the front desk.
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HVAC Tips
Getting the best cooling during your stay
- Keep doors & windows closed : the AC can't compete with hot air coming in.
- Set the thermostat between 72–76°F : lower won't cool faster, it just overworks the system.
- Give it time: after arrival or a warm afternoon, cooling down can take a few hours.
- Close curtains/blinds in direct sun: less heat in means easier cooling.
- Pick a temp and leave it : frequent changes make it harder to stay consistent.
- Keep vents clear: no luggage, towels, or furniture blocking airflow.
- Limit time with exterior doors open: humidity adds strain on the system.
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Channel Guide